IT TECHNICIAN 

Job Summary

We are looking for an IT Technician who is a professional with a creative and analytical mind,

and who loves to solve difficult issues or challenges. You will have a pleasant disposition,

patience and high tolerance for clients who are frustrated and don’t know what to do. You are

skilled in resolving technical issues quickly and effectively; anywhere from smart phones to

desktops to networks to firewalls and security and has the understanding on the importance of

documenting all issues along with resolutions to each task.

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Who we are:

A small company of 11 years with a large variety of clients in numerous types of businesses with

sizes ranging from one employee to 70 employees. We provide quality service and are always

helping, teaching, educating and training the end users to follow best practices for efficiency

and security with the software and hardware they use.

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Work Experience

A minimum of three years Hands on IT experience from previous and existing jobs with regards

to the following:

-Support via Email, Phone and Remote to manage multiple support requests

-Support and maintain customer’s IT infrastructure, from desktops to servers to firewalls,

- Ability to manage multiple tasks and schedule effectively with little to no supervision daily

-Must document tasks / completed tasks and the resolutions

- Good communication skills in English both speaking and writing

- Must enjoy problem-solving using technology skillset as a reference to finding solutions to

technology's challenges. Google is good, but still, need to rely on existing knowledge and

common sense.

- Must have own transportation to move between locations within the GTA

Technical Skills:

Operating Systems to support:

Windows 7 Pro, Windows 10 Pro, MAC O/S (some)

Mobile Phones Support; mostly iPhone, same Android based

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Servers to Support

Windows Server 2003 SBS up to and including Windows Server 2016 Std with Essentials

Additional Server Applications to Support

Exchange Server 2010 up to Exchange Server 2016, SQL Server Express

Other Customer Specific Applications

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- Training will be provided as required by Steve

Backups

- Monitoring, and managing backup schedules

- Testing backups for reliability

- Maintaining backup plans for customers

- Maintain both on-premise backups as well as cloud-based

Office365

- Installations

- Setups (add users, remove users, disable users, etc.)

- Maintenance

Firewalls

- Software and hardware-based firewalls

- Monitoring and maintenance

- Configuration changes such as new firewall rules

Wifi / Access Points

- Monitoring and maintenance

- Firmware updates

VoIP Phone Systems

- Monitor and Maintain

- Software-based (O/S is either Windows or Linux, mostly Windows at this point)

- Setup softphones on desktops and softphone app on IOS and Android phones

- Setup and configure hard phones

- Additional training provided by Steve for phone system-specific requirements

Desktop Upkeep

- Software updates and patches, both from Microsoft and other software vendors

- Push tools are used and manual in some cases depending on the size and complexity of

the client

 

Asset Management

- Use tools for some clients to track assets for warranty, and service requests

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Education

- Completed post secondary education

- Attended or attending either College or University

- Any completed training courses providing certifications in PC Support, Networking, Advanced

Networking, Server Setup / Maintenance, Routers and Switches, etc.